Return Request

US Change of Mind Returns

We accept change-of-mind returns on orders within 30 days of delivery. Before submitting, please check your return meets all criteria:

• Return requested within 30 days of delivery
• Rack is completely unassembled. If assembly has been started, change-of-mind returns are not available
• All parts and packaging are in original, as-new condition
• Photos attached showing the unassembled rack and packaging (required before we can authorize your return)

Please include your order number in your message.

Return freight and a flat return fee of $110 USD are deducted from your refund. Once your return arrives at our warehouse, we complete our review and determination within 14 days.

You can attach up to 10 files (max 10MB each). If your files are larger, email them to support@jbracks.com with your order number in the subject line.