Frequently asked questions
How long does shipping usually take?
Free Shipping typically takes 4-8 business days, depending on your location. For more details, please refer to our Shipping Policy page
What are the shipping costs?
Shipping is free in major metropolitan areas. For a shipping quote outside these areas, please contact us HERE.
Do your racks fit cars with spare wheels?
Yes, they do! Our racks are designed with an 18 inch hitch bar, allowing them to fit cars with spare wheels. To secure it properly, you’ll need an anti-wobble mechanism, and it should be secured with a 5/8 inch pin.
If you have any questions, please contact us HERE.
What materials are used in JB Racks to ensure long-term durability?
JB Racks are manufactured from structural steel with mechanical properties comparable to ASTM A36, selected for its strength, consistency, and suitability for structural applications. The steel components are finished with a durable powder-coated surface, providing protection against everyday wear, abrasion, and corrosion. This combination ensures a strong, stable rack system designed for long-term use in real-world conditions.
How has JB Racks improved its manufacturing process for the 2025/2026 models?
For the 2025/2026 models, JB Racks has focused on practical, iterative improvements across the design for strength and production consistency. Key updates include an improved JB rack strap design, currently being rolled out, aimed at enhanced functionality and ease of use. The company has also expanded its R&D team in Australia to support more refined product development, alongside updated quality control steps at our manufacturing partners to improve consistency and fit across production runs.