Overall pretty happy with the product, end-result met expectations. Very sturdy rack and minimal bouncing of bikes when loaded up.

Packaging of materials was questionable, box was completely destroyed and the local logistics company contacted me to inspect in their depot before delivering. I was worried that I would be missing parts and there was evidence of paint damage to the 'teal' coated parts.

Even with a double degree in Engineering under my belt, the rack and stand took me 3 hours to assemble. Very challenging with the basic instructions. I found that screen capturing an image of a completed setup allowed me to zoom in and understand the required parts. Alas, I was still left with multiple pieces which for the life of me I cant figure out where they go! JB racks, any help would be great!

I am stocked with the product and eager to use it. The rack seems stout and well built. The company could improve a lot more on the assembly manual. The box arrived completely broken down and I thought the product was ruined. Luckily they wrapped all parts in bubble wrap and that was enough to save everything. The instruction manual was missing from the box. There was no instruction manual to download for the garage stand but I was able to figure out from pictures. The manual for the bike rack does not contain a detailed part list. The step by step process is far from detailed and you have to flip through videos and pictures in the website to figure out how to put together. Improving the manual would make the company look a lot more professional and help the end user experience.

Now I need to put it to the test and on the road to validate the bike sturdiness.

So this review is coming from the USA. The rack now built took its maiden voyage yesterday . The rack itself is great. Worked flawlessly with 5 full bike loaded. I love the piston. ( must have). The downside is the packaging of the rack itself for shipping (probably fedex fault) but this thing got destroyed during transit. The way they are just lightly wrapped caused everything to crash together in the box putting chips of paint on most of the top tire rack holders. (It’s a bike rack so I’m not worried but others might be) my advice would be to wrap the parts better in the box. (See pic for the condition of arrival). Other than that. I’m completely happy with my choice and look foward to using this thing for years to come.