Returns Policy
Returns Policy
This Returns Policy ("Policy") governs all purchases from jbracks.com unless otherwise specified. Before making a purchase, please familiarize yourself with this Policy to understand your rights and our obligations.
1. Our Commitment to Customer Satisfaction
Your satisfaction is paramount to us. We adhere to U.S. Federal Trade Commission (FTC) guidelines, offering refunds, repairs, and replacements as detailed in this Policy. This Policy does not limit any rights consumers may have under applicable U.S. consumer protection laws.
2. U.S. Consumer Protection Laws
Our products and services come with guarantees that cannot be excluded:
- For major service failures, you can cancel your purchase and are entitled to a refund or compensation.
- For major product failures, you can choose a refund or replacement.
- For minor failures, you can have the product repaired or replaced.
More information on U.S. consumer protection laws is available from the Federal Trade Commission's website.
3. Change of Mind
We do not offer refunds for change of mind or if you find a similar product cheaper elsewhere.
4. Returns Fee Policy
At JB Racks, we strive to provide the best possible service and products to our customers. Due to the high costs associated with shipping, inspecting, and restocking returned items, a returns fee of $165 USD may apply.
This policy helps us maintain competitive pricing while ensuring that returned items are properly processed and handled.
- For returns covered under FTC guidelines (e.g., faulty or misdescribed products), JB Racks will cover all shipping and returns fees.
- For returns not covered under FTC guidelines (e.g., change of mind), the customer is responsible for all shipping costs and the $165 USD returns fee.
5. Damaged Products During Delivery
If your product is damaged during delivery:
- Contact us at support@jbracks.com immediately.
- Provide photos of the damage and the packaging.
- Return the damaged product with all its original packaging.
We will either repair, replace, or refund the product if reported within 7 days of receipt.
6. Other Returns
If a product is damaged beyond repair:
- Stop using the product immediately.
- Send photos of the damage to support@jbracks.com within 7 days.
- Claims under this clause must be made within 1 month of receiving the product.
To be eligible for a replacement or refund, the product must meet the conditions outlined in this Policy.
7. Exceptions to Returns
We may refuse returns if:
- The product was misused, causing the issue.
- You were aware of the product's problems before purchase.
- You requested specific service alterations against our advice.
- Other exceptions as per FTC guidelines apply.
8. Data on Returned Products
Ensure you back up and remove sensitive data from products before returning them. JB Racks is not responsible for data loss or transfer during repair or replacement.
9. Refurbished Products
Products sent for repair may be replaced with refurbished goods. Repairs might use refurbished parts.
10. Response Time
We aim to process repair, replacement, or refund requests within 14 days of receiving the returned product.
11. Return Process
To ensure clarity, here are the steps for initiating and completing a return:
| Step | Details |
|---|---|
| 1. Initiate Return | Contact JB Racks at support@jbracks.com within 30 days of delivery and provide details of the issue. |
| 2. Provide Photos | Email clear photos of the item(s) and a description of the issue to support@jbracks.com. |
| 3. Assessment Response | JB Racks will respond within two business days to confirm if a returns fee applies and how to proceed. |
| 4. Post Return | If applicable, item(s) must be shipped back in original packaging within 5 business days of approval. |
| 5. Remedy Provided | After inspection, JB Racks will notify you of the remedy (refund, repair, or replacement). |
12. Contact Information
For any queries related to this Policy or to request refunds, repairs, or replacements:
Email: support@jbracks.com
