Shipping Policy
Shipping Policy
Shipment Confirmation & Order Tracking
Orders take 2 business day to process. You will receive a Shipment Confirmation and tracking number via email once your order has shipped.
Shipping Times
Pre-orders
Pre-orders | Ship 6th November |
Standard Shipping
Free Shipping | 7 - 14 days |
Express Shipping | 4 - 8 business days |
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. For detailed information on shipping rates and delivery estimates, please reach out to us.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped.
Customs, Duties, and Taxes
JB Racks is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
JB Racks is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Address
If you provide an incorrect shipping address, please notify us immediately. We will do our best to update your address before the order is shipped. However, if the order has already been shipped, JB Racks is not responsible for any additional shipping costs or lost packages due to incorrect address information provided by the customer.
International Shipping Policy
We currently offer Shipping within Australia and the United States. For more information on estimated delivery times, please reach out to us.
Refund Policy
For information regarding our return policy, please visit our Refund Policy page.
Customer Support
If you have any questions or concerns about your order or our shipping policy, please feel free to contact us at support@jbracks.com or via our Contact Us page.