Thank you for your feedback. We’re glad to hear our team could assist with the missing piece and that everything is now in order. If you have any questions or need further support, please don’t hesitate to reach out to us at support@jbracks.com.

Thank you so much for your kind words and for taking the time to leave this review! We’re thrilled to hear that our team could assist quickly and that you’re happy with your rack so far. Your feedback really means a lot to us and motivates us to keep providing the best support possible.

Enjoy your rides, and if you ever need anything else, we’re always here to help!

Thank you for your feedback. We are pleased to hear that your rack is performing well and carrying all five bikes perfectly. We appreciate your suggestion regarding a lockable hitch pin as it is a great idea and something we will consider for future improvements.

Thank you again for sharing your thoughts and enjoy your rides.

Hi there,

Thank you so much for sharing your feedback. We’re glad to hear the rack arrived safely and that you found it to be great value. We hear you on the assembly taking a little longer than expected, and we appreciate your feedback regarding the videos were helpful during the process.

If there’s anything else you need as you start using the rack, we’re here to assist anytime.

Thank you for your kind words! We’re thrilled to hear that you’re happy with your JB Rack and appreciate your support.