Overall the experience wasn’t bad. I ordered the 6 bike rack and it came in two shipments. First one arrived early. Second never left shipper. Still shows pending one I like that up. Had plans for the weekend when it would all be here but it happens. After I had assembled the rack through videos I noticed the lady side of the rack, the wheel stops don’t align with the bike tires. I doubled checked images and videos to be sure I put it together right and I did. I don’t know I’m just picky and it’s bothering me that the right side look great and the left side looks misaligned when bikes are on. Customer service did help me with a discount on the strut and stand after the fact so I did like that. I did get the slow strut which is nice but it took away a turquoise plate which sucks cause I bought it for the color. I think I may spray paint some parts to get it to stand out. Lastly I got the anti warble on the rack but the rack itself still sways. Not sure if by design or if I assembled it wrong. I think I should’ve just gone another direction and purchase a local brand here in Utah. All in all it’s a nice rack and it does perform. I’m just not in love with it like I thought I would be. This is me just being as transparent as possible. Others may have different/better opinion than me.

Awesome looking and quality product, feels solid, shipping was a pain due to warehouse issue but it was resolved. Assembly was easy with their instructional video

Works just as our should. Just complete a round trip from Florida to North Carolina no issues. Great quality for a great value. Keep it up.

Very nice rack, the best part is it being a garage space saver with the garage stand. The rack was delivered timely and went together smoothly with the help of the video assembly guide. The rack accomplishes everything expected.

The product is good, decently built, and great price Only to simple advisable changes.

First, The rails get bent with the nut pressure, so a reenforced steel bracket to the side of the nut will prevent this and the entire rail does not need to be reenforced. This will help keep the price low.

Second, please make an instruction video or manual. The only available videos are Youtube videos from individuals.

All in all the but is good and worth it.

The rack has been great. It rides fairly well and doesn't bounce around too much. My only issue with the rack is the rubber straps and the nylon pedal straps. The first time we used the rack we tore through one of the rubber straps due to the sharp finish on the hook. It would be better if the hooking system were round. I get the idea of the pedal straps because it keeps the pedals from moving and simultaneously secures the back tire to the rack. But they are cumbersome and slap around in the wind.